Coforge Unveils AI-powered Self-Service Solution “Orion” to Enhance Customer Experience

Coforge Limited, a leading global provider of digital services and solutions, announced the launch of their latest innovation, Coforge Orion, an autonomous self-service solution powered by generative AI.

This platform is designed to revolutionize customer experience across various industries, according to a company press release. Coforge Orion leverages generative AI to create a more seamless and personalized experience for customers.

“Coforge Orion is a sophisticated and enterprise-grade AI platform built for bi-directional human-like conversations to support sales, marketing and customer service,” said Vic Gupta, Executive Vice President at Coforge, in a company press release.

“It can make automated outbound calls to prospects by dynamically generating voice conversations using large language models and can handle inbound inquiries using generative AI capabilities of speech-to-text and text-to-speech.”

The benefits of Coforge Orion for businesses are numerous. Customers can interact with intelligent virtual agents anytime, eliminating limitations imposed by business hours. The platform overcomes language barriers with multilingual support, making it accessible to a wider audience.

Seamless interactions occur through familiar channels like WhatsApp and SMS, while effortless integration ensures compatibility with existing CRM systems and third-party APIs. Finally, Coforge Orion addresses challenges like high error rates and resource-intensive training associated with traditional AI solutions, offering a path to autonomous resolution.

Coforge Orion represents a significant advancement in AI-powered customer service technology. This innovation has the potential to improve customer satisfaction and operational efficiency for businesses across multiple industries.